1. Introduction
Welcome to Envelope VPN. Your privacy is critically important to us, and we are committed to protecting it. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our app and services. Please read this policy carefully.
2. Information We Collect
We collect information to provide and improve our services, maintain security, and ensure optimal user experience.
Personal Information:
We do not require or collect personal data such as your name, email address, or physical address for you to use Envelope VPN.
Usage Data:
We may automatically collect certain non-personally identifiable information when you access the app, such as:
Connection timestamps: Date and time of your connections.
IP addresses: Used temporarily for routing traffic and discarded after your session ends.
Device Information: Type of device, operating system version, and unique device identifiers.
VPN server location you connect to: To optimize server distribution and improve service quality.
Log Data:
Our servers may record information sent by your browser or mobile application whenever you use our services. This log data includes your IP address, browser type, Internet Service Provider (ISP), referring/exit pages, and date/time stamps. This information is used for internal analysis, improving the app, and maintaining security.
3. How We Use Your Information
We utilize the collected information for several purposes:
Service Delivery:
To provide and maintain our VPN services.
To ensure that our app functions properly across all devices and platforms.
Improvement and Development:
To analyze and understand usage patterns, allowing us to improve and optimize the app.
To troubleshoot and diagnose technical issues.
Security and Protection:
To monitor and prevent security breaches, fraud, and abuse of our services.
To comply with legal obligations and protect the rights and safety of users and third parties.
4. Data Retention
Retention Period:
We retain collected data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.
Connection logs and IP addresses are generally stored temporarily and are automatically deleted after a short retention period.
5. Data Sharing and Disclosure
We do not share, sell, rent, or trade your personal data with third parties for marketing purposes. We may share information in the following circumstances:
Service Providers:
We may engage third-party companies or individuals to provide certain services on our behalf, such as hosting services, analytics, or customer support. These service providers are granted access to your data solely to perform specific tasks on our behalf and are obligated to protect your information.
Legal Requirements:
We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
6. Security Measures
We prioritize the security of your information. We implement industry-standard encryption and security measures to protect your data from unauthorized access, disclosure, alteration, or destruction. While we strive to use commercially acceptable means to protect your data, no method of transmission over the internet or method of electronic storage is 100% secure.
7. International Data Transfers
As a global service, your information may be transferred to, stored, or processed in a country other than your own, including countries that may not have the same data protection laws as your jurisdiction. We take appropriate measures to ensure that your data remains protected in such transfers.
8. Your Rights and Choices
You have the following rights concerning your data:
Access and Correction:
You may request access to the information we hold about you and request corrections if any data is inaccurate.
Data Deletion:
You can request the deletion of your data under certain circumstances.
Consent Withdrawal:
Where processing is based on consent, you have the right to withdraw your consent at any time.
9. Children's Privacy
Our services are not directed toward individuals under the age of 18. We do not knowingly collect personal data from children under 18. If we become aware that we have collected personal data from a child under 18, we will take steps to delete such information.
10. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or for other reasons. We will notify you of any significant changes by posting the new Privacy Policy on this page. Your continued use of the app after such modifications will constitute acknowledgment of the modified policy and your consent to abide and be bound by it.